LEGAL NOTICE AND CONDITIONS OF USE

DOCUMENT REVISED ON 05/14/2018
www.myskinbarcelona.com (MY SKIN BARCELONA) in compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, indicate the general information of the website:

Company name: BEGOÑA ERAUSQUIN MINAYO

NIF/CIF: 14241621K

Registered office: Sant Gervasi, 26, 08022 - Barcelona

Social activity:

OBJECT OF THE LEGAL NOTICE

The Legal Notice regulates the conditions, access and use of the Website, its contents and services, of payment or free of charge made available to Users. .

MY SKIN BARCELONA reserves the right to carry out without prior notice the modifications it deems appropriate in its Web site, being able to change, delete or add both the contents and services provided through it and the way in which they appear presented or located on your website.

Any person accessing this Website assumes the role of User, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

The mere access to this Website does not imply any kind of commercial relationship between MY SKIN BARCELONA (your name) and the User.

RESPONSIBILITY

The Provider does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. The Provider will do everything possible for the proper functioning of the Website, however, does not assume responsibility or guarantee that access to this Website will not be uninterrupted or error-free.

Neither is responsible or guarantees that the content that can be accessed through this Website, is free of error or cause damage to the computer system (software and hardware) of the User. In no case shall the Provider be liable for losses, damages or losses of any kind arising from access, browsing and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of viruses.

The Provider is not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not responsible in any way for the falls, interruptions, lack or defect of telecommunications that may occur.

The Website is aimed primarily at Users resident in Spain. The Provider does not ensure that the Website complies with laws of other countries, either in whole or in part. If the User resides or has his domicile in another place and decides to access and / or navigate the Website he will do so under his own responsibility, he must ensure that such access and navigation complies with the local legislation that is applicable, not assuming the Provider any responsibility that may derive from said access.

DATA PROTECTION

In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of the Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the Provider undertakes to adopt the necessary technical and organizational measures, according to the level of security of the data collected, in such a way as to guarantee the security of the personal data and avoid their alteration, loss, treatment or unauthorized access.

While the User does not communicate the contrary to the Provider, it will be understood that their data has not been modified, that the User agrees to notify any variation and that he / she has the consent to use them for the determined, explicit and legitimate purposes for which they have been obtained. . They can also be used for a commercial, personalization, operational and statistical purpose, and activities specific to their corporate purpose, expressly authorizing BEGOÑA ERAUSQUIN MINAYO for the extraction, storage of data and marketing studies to adapt the Content offered to the User. , and thus improve the quality, operation and navigation of the Website.

Likewise, the User has access at all times to modify, edit or delete the information provided, as well as manage their withdrawal directly, or by request addressed to the contact shown in the contact addresses section or by writing to MY SKIN BARCELONA , Passeig de Sant Gervasi, 26, 08022 - Barcelona, ​​together with a copy of your ID or equivalent document.

INTELLECTUAL PROPERTY

The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of the provider or, where appropriate, have a license or express authorization. part of the authors. All the contents of the Website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization by the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and / or graphics outside the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following email: info@myskinbarcelona.com

ORDERS AND PAYMENTS

It is very easy to buy in our store, it is not necessary a lot of time. Just select a product, add it to the cart, fill in your data and select a payment method

If you have any problems to make the purchase or to browse the website, do not hesitate to contact us at admin@myskinbarcelona.com.

All the orders come inside a box so that they do not suffer damages. Within this you will find the product in its packaging. If once received the product is damaged contact us.

AVAILABLE PAYMENT METHODS ARE:

  • Credit or debit card through the AddonPayments Platform from Caixa Bank that guarantees maximum security..

We accept credit and debit cards for Visa, Mastercard and American Express..

If upon paying, you experience some type of problem:

  • Test using another card
  • Check that the entered code and / or the data of the card are correct
  • Close the web explorer and retest.

If the problem persists, contact us at admin@myskinbarcelona.com

SHIPMENTS AND DELIVERIES

  • Shipments are made with a package which will be delivered with prior signature.
  • Orders will leave our offices a maximum of 24 hours after payment thereof.
  • In case the delivery schedules are not compatible with your schedules, you can send the order to another address so that another person can receive it for you.
  • Our offices are located in Barcelona (Spain). The orders will be sent through the company Envialia in Spain and Mailboxes arounf Europe.

Orders are delivered to the entire Iberian Peninsula (Spain and Portugal) and other countries of Europe.

* No deliveries are made on weekends

RETURNS & EXCHANGES

MySkin Barcelona wants to give you the best shopping experience. If when you receive the order, it is in poor condition or is wrong (if it is not what you bought), you can make a change or return and we will refund the money or we will make the change. We will also reimburse you for the return shipping costs.

HOW TO MAKE A CHANGE OR RETURN?

  • Get in touch with us through the email admin@myskinbarcelona.com and indicate the order number, name and reason for which the change or return is made.
  • The product must be sent in the same conditions in which it was received.
  • The product must be sent to our offices in:
    Passeig de Sant Gervasi, 26
    08022 Barcelona
    t 93 417 75 54
  • Once the package is received, the package will be examined to verify if you have the right to change or return, this will be communicated by email.

DEFECTIVE PRODUCT

If a product that is in a defective state is received, you must contact us at admin@myskinbarcelona.com within 30 days after receiving the order, attaching an image of the product status. We will give you a solution once the defective state of the order has been verified.

ERRONEOUS PRODUCT

If you do not receive a product that was not purchased, you must contact us within 14 days of receipt, email admin@myskinbarcelona.com, attaching an image of the product and shipping reference data . We will give you a solution once the shipment is verified.

In case you have to send the product back MySkin Barcelona will take care of the costs of the return. When it is verified that the order is wrong, a refund will be made to the affected user.

The product must not be used and must be sent in its original packaging.

DO I HAVE TO PAY SOMETHING FOR THE PRODUCT'S DELIVERY?

All shipping costs associated with a change or return for defective or erroneous product will be borne by MySkin Barcelona once we have received the product and approved the claim. If we approve the claim and proceed to return the amount or make the change, we will reimburse the shipping costs associated with the return shipment of the order through bank transfer, to the account number detailed by the buyer in the notification mail of the incident.

DEADLINE FOR RECEIPT OF REIMBURSEMENT OR CHANGE:

Once the package has been returned to our offices, it is processed before proceeding to the approval of said return or change. The product must be sent within 30 days of receiving the order in the case of a defective product, and within 14 days of receiving the order in the case of a wrong product. It must not have been used and must be in its original packaging. If your return is approved, a full refund of the price of the merchandise will be issued within 14 business days and you will be notified by mail of the transaction.

Once the refund is issued, you can wait for it to be effective in a period of 2-5 business days. In the case of a change by mistake in the shipment, the new product will be sent within 24 hours of receiving the wrong product. A refund of shipping costs will be issued within 5 business days by transfer, to the account number indicated on the wrong product shipping notification mail.

APPLICABLE LEGISLATION AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to its use the Courts and Tribunals of (indicate the place, I recommend that it be the one of your place of residence).

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